Manchester, United Kingdom
Contact Centre Agent - German Speaking based in Manchester - 22 month Fixed Term - 220001NZClosing date: Aug 31, 2022
Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you. Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for Customer Sales and Service Professionals to join our multicultural team in Manchester UK. Job Outline: - Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services. - Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. - Issue Emirates tickets to customers ensuring their request is met and offer them tailor made travel solutions. - Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners. Requirements & Skills: - Fluency in both English and German is a must. - Customer and sales orientation to provide excellent service and close any sales opportunities. - Good listening and communication skills. - PC based skills to operate Windows package (Microsoft Word/Excel/E-mail). - Ability to work in a multiple shift environment. Experience required: - Experience in Contact Centre/Hospitality/Travel industry advantageous.
Qualifications & Experience
- Applicants must have the legal right to live and work in the United Kingdom - Previous Customer Service or Contact Centre experience - Fluent in English and German (written and spoken skills) - A bility to work in a busy call handling / sales team environment - Excellent interpersonal, telephone and customer service skills - 10 Years schooling or equivalent - PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
Salary & Benefits
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers