Supplier Delivery Management M4Bangalore, Karnataka, India
- Bangalore, Karnataka, India
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- Job number 1338202
- Date posted May 16, 2022
- Travel 0-25 %
- Profession Services
- Role type People Manager
- Employment type Full-Time
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
ResponsibilitiesSupplier/Vendor Management - Interface with and influence supplier staff at all levels and build a positive relationship.
Business/Operation/Reviews – Hold supplier accountable to excellence in delivery and to meet and exceed business scorecard targets. Drive operational excellence, collaboration, process compliance and enable supplier by providing support for tool/reporting.
Financials – Work with RSVP and Procurement to regularly review/update supplier SOW to maintain consistency/relevance based on business dynamics. Approve monthly invoices on time and work with GPG for any shortcomings. Drive corrective action plan at supplier end based on results delivered.
Supplier Readiness - Define the readiness framework and resource requirements for different technologies and levels and work with TAs to drive readiness improvements of SEs and TLs at supplier.
Resource Management - Work with the SDM lead and BOM team to conduct headcount forecasting and work with suppliers to hire qualified staffs and manage their performance. Track HC gap w.r.t to approved heads and review attrition/back-fill plan with supplier.
Biz Management/Stakeholder/Initiatives – As a Business Owner, interface with internal management teams regularly as well as other SDMs and managers in all delivery regions and represent the business in several forums and cross cluster initiatives.
LOB Scorecard Ownership - Attain team/group/cluster/regional KPI Goals by working closely with Suppliers, Support Managers and Technical Advisors.
Demonstrated People Leadership Skills, helping others realize their full potential while achieving business results.
- Strong Customer handling skills
- Knowledge of Microsoft technologies
- Advanced communication and problem-solving skills
- Should have worked in a global environment
- Prior vendor management / program management experience (desirable)
QualificationsThe candidate needs to have an experience of 5-10yrs as a manager delivering technical support services. Have some basic level of understanding of M365,and related technologies. He or she must also have the ability for a great degree of cross-group collaboration, leadership by influence, and ideally possess an understanding of the legal requirements of managing vendor relationships.
The successful candidate will have the ability to analyze business trends, plan budget initiatives, organize teams for success, and motivate teams and individuals while managing remotely.
In this position exceptional verbal and written communications skills are required. Proven track record in risk management, problem resolution, team building, negotiation, leading by influence, able to work with ambiguity and strong project management skills.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Benefits and Perks
- Industry leading healthcare
- Savings and investments
- Giving programs
- Educational resources
- Maternity and paternity leave
- Opportunities to network and connect
- Discounts on products and services
- Generous time away
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