Research Analyst - CallStreet Events at FactSet Research Systems

Main Goals

  • Manage daily performance to achieve productivity and accuracy goals
  • Perform independent research via internet, phone, and e-mail, and web feed (articles queue) to collect event data for companies within and outside the DE page queues
  • Determine if live dial in numbers and/or webcast links exist for confirmed events
  • Augment international event data and call coverage with a major focus on the assigned region (Asia, Europe or America)

Responsibilities include, but are not limited to, the following:
  • Maintain an organized database of calls and contacts processed for the different queues/region
  • Build professional relationships with IR departments to get information sent directly to us (distribution lists, etc.)
  • Handle priority requests from the support team with a sense of urgency
  • Initiative to carry out related tasks in line with the group's processes as needed
  • Perform other tasks as assigned by the Team Lead


  • Diploma or a graduate of any degree
  • Minimum of one (1) year BPO/call center or data gathering/collection experience is an advantage.
  • English Language skills: Excellent listening, oral, written and grammar skills
  • Excellent phone skills
  • Should possess good internet research skills
  • Familiarity with financial terms and vocabulary is an advantage
  • Excellent time management and organizational skills to be able to juggle tasks under pressure
  • Proficient with applications like MS Word, Excel and etc.
  • Proven team player that is driven by success and desire to exceed target
  • Willing to work on a graveyard shift (10pm-6am), but open to shift rotations when business need arises

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