Customer Engineer Microsoft 365 / Modern Work (Part-time OR Full-time) at Microsoft

Customer Engineer Microsoft 365 / Modern Work (Part-time OR Full-time)

Job available in 7 locations
  • Munich, Bavaria, Germany
  • Stuttgart, Baden-Württemberg, Germany
  • Walldorf, Baden-Württemberg, Germany
  • Cologne, North Rhine-Westphalia, Germany
  • Frankfurt, Hessen, Germany
  • Hamburg, Hamburg, Germany
  • Berlin, Berlin, Germany

Save save Customer Engineer Microsoft 365 / Modern Work (Part-time OR Full-time) to job cart
  • Job number 1216763
  • Date posted Nov 29, 2021
  • Travel 25-50 %
  • Profession Services
  • Role type Individual Contributor
  • Employment type Full-Time

Customer Engineer Microsoft 365 / Modern Work

(Part-time OR Full-time)

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Help us to achieve our mission and join our team!
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
A ​​​Customer Engineer (CE) in Customer Success is a skilled technical expert who delivers proactive services to help customers plan, deploy, operate, and optimize their Modern Work solutions. It is a customer facing advisory role delivering unique value by removing hurdles and accelerating usage of Modern Work solutions. In this role you will build trusted advisor relationships. You will be the cornerstone for providing technical guidance and leadership for our customers to help ensure their solutions are optimized, healthy and in line with Microsoft best practices. You will deliver workshops and customer success engagements to accelerate our client’s journey to the cloud. You will contribute to innovation by creating solutions to solve challenges and realize opportunities.
Our team is evolving rapidly to respond to market needs. With that, we would like to hear from people with who like to be challenged, has a strong desire to continually learn and lead our clients on their journey. The core role requires knowledge across the following technologies / areas:
ENABLE customers for successful Microsoft Modern Work.
EDUCATE customers to strengthen their Microsoft 365, Teams and Management abilities.
MIGRATE existing on premises Workloads to Microsoft 365 and Intune.
INNOVATE with new apps and modernize existing solutions.
Want to know even more? Read:
This position is available both Part-time and Full-time.

Responsibilities

The Impact We Expect from You

Delivery (50%)
  • Demonstrate technical experience in Modern Work solutions/services and being an enabler for customer business innovation and growth.
  • Participate in proactive account management to develop a deep understanding of your customer and their needs.

Deliver Results through Teamwork (25%)

  • Model personal accountability and teamwork.
  • Be a team player who collaborates with the Account Team, Customer Success Manager, Sales Specialist and Consultants to drive business growth.
  • Synthesize customer feedback to facilitate continuous product/services improvement in close co-operation with our Product/Engineering teams.
  • Demonstrate a growth mindset to continuously learn.
  • Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business (25%)

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Drive and support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Share knowledge thru our technical communities and mentoring others.
  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.
  • Strong desire to continually learn and demonstrated Self Learner.

Qualifications

Who we are looking for (Experience Required, Education, Knowledge and Skills)
A strong candidate will demonstrate the following experience and skills:

Professional

  • Proven track record in successfully planning, deploying, operating, and optimizing Modern Work solutions.
  • Proven track record of building relationships with senior IT and business decision makers.
  • Exceptional verbal and written communication and presentation skills.
  • Ability to explain complex topics in ways that can be understood by technical and business decision makers.
  • Analytical Problem Solving
  • Value Selling Mindset

Technical

  • Proven subject matter expertise in at least two of the following:
    • Large scale enterprise Exchange Online and Hybrid deployments
    • Microsoft Endpoint Manager with SCCM and/or Intune
    • Large scale Windows and Edge deployments
    • Microsoft Teams Administration and rollouts
    • Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX)
    • Large scale Office 365, SharePoint Online, and OneDrive deployments
    • Large scale Windows and Edge deployments
    • Office 365 Security and compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)
    • third party products such as WebEx, Zoom, Google Meet, Workplace by FB, Slack, Chime, Mobile Iron

Education

  • Bachelor's degree in Computer Science or equivalent​.
  • At least one of the following Microsoft Certifications would be preferred:
    • Certification MS-700
    • Certification MS-500

Fluent German and English language skills required.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks


  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Resources


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