CO Analyst - CDM hos 3M


Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Job Description:

Job title: Analyst – Customer Data Management

Job Description:

Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

The Impact You’ll Make in this Role

CDM Analyst (Customer Data Management) allows businesses to manage business relationships and the data and information associated with them.
CDM Analyst is the first contact line for business. Service delivery provided by CDM Analyst contains of processes like: customer accounts database in SAP and Salesforce. CDM Analyst process account requests received from 3M Sales representatives from business (scope includes EMEA region). The analyst manage all kind of requests in SAP and Salesforce.
From person on this position high level of customer service, prioritization and team work skills will be required.

Here, you will make an impact by:

Responsible for monitoring respective CDM work queues for new requests. Issue resolution, respecting the cycle time, leveraging workload within a team to meet Service Level Agreements (SLA). Managing all kind of CDM requests, which are:
  • Creating new account in SAP: sold-to, ship-to, bill-to etc.
  • Maintenance customer accounts.
  • Handle all Customer Data Management Cases
  • Check legal requirements and assure approvement processes are followed
  • Understanding downstream processes and assess the request on possible impact
  • Process the case according to Global MDM standards

Apply the outcome of project work (eg supporting Data quality projects) Identify opportunities to improve data quality and reduce tasks cycle time.

Your Skills and Expertise

  • Min. 1-2 years of equivalent work experience. Good to have knowledge from: MDM, Pricing, CRM, Reporting, Customer Service
  • English at minimum B2 level (speaking and writing)
  • Practical knowledge of Microsoft Excel
  • Detailed oriented and enjoys working with operational processes
  • Ability to solve problems and communicate properly

Supporting Your Well-being

  • Work Your Way (remote/hybrid/office)
  • 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a respectful, inclusive and friendly environment with open door policy
  • Professional training and onboarding package
  • Supporting your professional development, possibility to gain certifications/co-founding studies
  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
  • Internal integration events
  • Holiday Bonus
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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